Chaskiq is an open-source messaging platform designed to enhance the communication capabilities of marketing, support, and sales teams. It offers a robust web chat system, video calls, onboarding tours, and various campaign modes, all within a single platform. Chaskiq aims to streamline customer interactions and improve user experiences through its extensive feature set and plugin architecture.
- Web Chat & Video Calls: Engage with customers in real-time through web chat and video calls.
- Plugin Architecture: Integrate with over 30 plugins like Calendly, Zoom, and Zapier to enhance conversational experiences.
- Campaigns: Send mass emails, newsletters, and guided tours to targeted audiences.
- Banners: Display quick warnings and promotions directly on the user interface.
- Routing Bots: Automate conversations to improve efficiency and customer satisfaction.
- Unlimited Inboxes: Manage conversations from multiple sources like Twitter, WhatsApp, Facebook Messenger, and Telegram in one place.
- Automation Flows: Create automated workflows to handle routine tasks and route complex queries to human agents.
- Help Center: Provide self-help content through articles organized by categories and collections.
- Reporting: Generate custom reports with beautiful graphics, even incorporating data from external services.
- API and Security: Utilize GraphQL and OAuth2 for secure and flexible application development.
- Email Continuity: Continue conversations via email when users disconnect from web chat.
- Permissions and Access Restrictions: Customize agent access to different sections based on business needs.
Chaskiq is a comprehensive platform that empowers teams to deliver superior customer experiences through efficient and scalable communication solutions.
